Arlet showing exceed daily limit expenses but actual amount is below

kcthong

Giving alert due to exceed daily limit, but submitted expenses is still below the limit. Daily limit is USD100 comparing my submission which MYR154.97.

Pls help to check and advise.

kcthong

Issue resolved. No alert message after refreshing "save expense" button. Thanks KevinD and those that sharing comments and giving attention to this case.

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Orit_Dor

kcthong
Hi - we are facing the same issue with audit rules, they are calculation the cap based on local currency instead of the USD currency
i have an open ticket and concur doesnt realize its an issue that could effect all clients that has audit rules configured in USD

KevinD

@kcthong this appears to be, I won't say global, affecting several of our customers. I know we are aware of the issue and are currently working on it.

Thank you,
Kevin
SAP Concur Community Manager
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sumitvele

Thanks Kevin. Any ETA for the fix?

This issue is resulting in a lapse of critical policy controls on our end and raises significant audit and compliance concerns.

KevinD

@sumitvele unfortunately, I haven't heard anything.

Thank you,
Kevin
SAP Concur Community Manager
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Lynne_WDC

Hi KevinD, We are effected as well. Why is there not be an incident notification for this issue? We have opened two cases related to this issue which is having a significant impact to our business processes. I have also escalated those cases as we need a response, path to resolution and estimated time of resolution ASAP.

KevinD

@Lynne_WDC that's a great question, but unfortunately I don't have an answer. I haven't heard anything about the estimated resolution time. I'll see if I can find something out.

Thank you,
Kevin
SAP Concur Community Manager
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ahmemdh

Globally 400+ tickets created internally and 42 countries impacted at Amazon. Is there any timeline for hot fix?

KevinD

I checked our internal ticket and the issue should be resolved in our EU2 data center and I believe we are aiming to have the hotfix deployed for the US today.

Thank you,
Kevin
SAP Concur Community Manager
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Lynne_WDC

Thanks for the update KevinD. We are anxious to have the fix as the workaround suggested is a non-starter.

kcthong

Issue resolved. No alert message after refreshing "save expense" button. Thanks KevinD and those that sharing comments and giving attention to this case.

Orit_Dor

hi @KevinD
i had to open an outage, and i need the Root of cause so i can close this outage internaly, i didnt saw an outage rleased by concur, can you point me to the outage communication?

mtanaka

hello @KevinD this issue was resolved? Because we are facing the same issue globally... and if SAP could share with us if it was fully resolved will be helpful.