bhaveshpanchal
Occasional Member - Level 1

Application Error - Cancellation of Train Trip

I need to cancel Train Trip which is in state of "In progress-unfinished reservation"

 

Initiated cancellation from application, failed with following error

"We are unable to cancel this trip.
This trip contains segments purchased through a "guaranteed ticketing" carrier, and cannot be cancelled through Concur.
A travel agent may be able to refund all or part of this trip.
Trip Record Locator : 0J6864"
 
and Even failed to [Send this trip to Travel Agent to cancel] : with error "We encountered an issue that prevented us from completing your request."
3 REPLIES 3
KevinD
Community Manager
Community Manager

@bhaveshpanchal did you get this resolved? If not, did you try calling your travel agency?


Thank you,
Kevin
SAP Concur Community Manager
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bhaveshpanchal
Occasional Member - Level 1

@KevinD , Yes Issue is resolved, I did reach-out to respective agency and they supported to solve this.

 

Thanks,

Bhavesh

@bhaveshpanchal great to hear.


Thank you,
Kevin
SAP Concur Community Manager
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