Amex missing email transaction

[H06401295]

Good morning,  I work for Barclays and took a train last month.  I usually get an Amex receipt to attach to my expense but this one hasn't been received.

I have took trains before and since and all other receipts have arrived.

Looking at past forums I need to contact my Amex administrator for Barclays but I am unable to find who this is or how to contact them.

Can you help?

[KevinD]

@H06401295 I see you have an expense report submitted with a train expense. Is this the card transaction you posted about or are you missing another train expense?

[H06401295]

Hi Kevin,

The submitted expense is a later one but I am missing the Amex receipt from 2 weeks prior so the expense is showing on concur but I have had no receipt for this one so cant send this one off.  Any way I can get a copy of the outstanding transaction or is there somebody I can contact.

[KevinD]

@H06401295 I suggest first starting with the train company to see if they can get you a copy of the receipt. If you cannot, add the expense you see in Concur to an expense report. After filling out the required fields and saving, see if there is an icon with a blue up pointing arrow. This indicates a receipt is required. Check the box to the left of the expense and then click the link that says Manage Receipts. See if there is an option that says Missing Receipt Declaration. If so, select that option. 

If you do not see the Missing Receipt Declaration option, I suggest speaking with your manager to see if you can simply take a screen shot of your AMEX statement that shows the charge. You also might need to check with the team that gives final approvals of expense reports to see if they will accept this as well.