Alternate Expense Account Codes based on a custom field

[Abbee]

Hi, we've been using the standard edition of Concur for years now.  When it was set up, we created various custom fields, one being "Department".  I was able to assign an alternate expense account (i.e., GL code) in Expense Settings to a specific department.  Then, based on the department selected on an expense report, the alternate code would get pulled in instead of the default code.  Somehow, this is no longer happening, and I can't seem to find a way to fix it.

Did it possibly change when we integrated Concur with Sage Intacct?  But that happened a year ago, so it doesn't seem related to it.  Please advise on how best to correct this issue.  Thank you!

[KevinD]

@Abbee is the default code getting pulled in or something else? 

It could have been due to the Sage Intaact integration, but I agree...over a year ago would make it seem unrelated. 

When did you notice this? Was there anything else that could have been changed you weren't privy to? 

[Abbee]

Hi Kevin,

The default code is pulled in instead of the alternate code.  I noticed it in the last couple of months.  I'm the admin for both Concur and Intacct, and I can't think of anything that would've affected the Concur setup.