Allocation visible in Expense correctly but doubled or tripled in export to accounting SW

[mzupanc]

Hi,

has anyone come across a problem where while the costs are correctly allocated on different cost centers in expense itself, they get  doubled or tripled in export to a local accounting SW (in our case Intacct)?

For example, 100 EUR is allocated correctly 50 to cost center A and 50 to cost center B.

However it seems that what Concur exports is 100 to A and 100 to B.

Which of course means that we get costs multiplied and need to do correction bookings.

The Concur Support team put hands up claiming it's not Concur issue and don't want to have anything with else with this issue.

Any feedback welcomed!

[KevinD]

@mzupanc have you tried contacting Intacct? I'm not saying it is or isn't an SAP Concur issue, but asking Intacct could help narrow down the issue. 

I've also posted internally to see if there is a team I can reach out to and ask about this. 

[KevinD]

@mzupanc hello again...since you submitted a case to Concur Support, could you provide me the case number, please? I'd like to send it to our team that works with integrations so they can look at the case details. 

[KevinD]

@mzupanc I'm back again. 🙂

I did some asking around and what we found out is that your company is using a partner application called Wipfli to connect SAP Concur to Sage. That is why you were told by Concur Support that the issue isn't a Concur issue. When you are using a partner app, that partner is the first level of support. So, you should reach out to Wipfli and ask them about the issue you are having.

[mzupanc]

Hello Kevin,

thanks for the effort however we tried to go this way, so to further apps after Concur. And the thing is that it would really help us at the starting point, that is to see what goes from Concur to Wipfli and if data in this export are correct at all in a first place. As the most easy is to say "it wasn't me".

So hopefully there is a way to check this export in Concur?