Advance not integrated with CTE_SETUP in S4 Hana

[MIRANDA]

Hello everyone

I have a case where an advance payment was not integrated into CTE_SETUP in S4 Hana. Has anyone experienced this situation? If so, how did you resolve it?

Note: the company I work for has not enabled the possibility of returning the advance payment to the user for resending.

Thanks

[KevinD]

@MIRANDA I can see you submitted a Help ticket to Concur Support. Honestly, I'm not sure you will get an answer to your question here in this forum. Concur Support is the best option for you to get an answer/resolution. 

[MIRANDA]

Hello @KevinD 

Yes, I am in contact via the open ticket and waiting for a solution, thank you for your understanding.

[MIRANDA]

Hello @KevinD 

I will leave this case open and as soon as I get a response from the responsible team, I will inform you here of the outcome to help others who may experience this problem in the future.

See you soon

[TChapman]

Within CTE_SETUP, there should be a busson for "Integration Activities".  Make sure Cash Advances is checked in there.  Then, check the FI Posting wizard to ensure Cash Advances are setup there.  That should be all you need to do.

[MIRANDA]

Hello  @TChapman, how are you?

This is an isolated case, all other advances are being integrated normally, the flow exists, but as I mentioned, it has not been integrated.
But thank you for your response.

[TChapman]

Please open a case and we will review the Concur data behind the request to see what is going on.  I don't want to share report ids, etc on this forum.

[MIRANDA]

Hello @TChapman, thank you very much for your help.

This is open case 25555062, it is currently assigned to the R&D team and I am awaiting a response from them, here as a rule when a user has an open advance, they cannot request another one, luckily for me it is a user who does not have much assiduity in SAP Concur.