Hi @FBNK
Topic: Delegates Dashboard - Favorites
Please see the below. Hope this helps.
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It sounds like you're using a corporate travel and expense system (such as Concur or a similar platform), and your American Express corporate card is already registered as an Expense Credit Card, but the Travel/Profile → Credit Cards section will not accept it for booking travel.
"Your company only allows corporate credit cards for booking travel.
The number you entered is not in the range allowed by your company."
This indicates that SAP Concur Travel does not recognize the entered American Express card number as belonging to
an authorized corporate card range configured for travel bookings.
Even though the card is already registered under Expense, this does not automatically mean it is authorized or available as a payment card under Travel.
SAP Concur → Profile → Profile Settings → Personal Information → Credit Cards
# | Possible cause | Recommended action |
1 | Corporate AMEX card range not configured | Travel Administrator should verify the permitted card ranges. |
2 | Synchronization | There is a synchronization issue between the corporate card feed and the travel profile. |
3 | Incorrect card type or program | Confirm that the AMEX card is approved for corporate travel bookings. |
4 | Card registered only for Expense | Verify that the card is also available for use in the Travel profile. |
5 | Incorrect card number | Confirm the card details with AMEX or the card administrator. |
6 | Card recently issued or replaced | Verify that the new card range is included in the Travel configuration. |
Thanks & Regards
—
Samantha Prathikantam
SF_EC & ECP / SAP Concur Consultant
