AMEX Cloned and replaced

[luca_crescini]

I have corporate Amex credit card syncronized with Concur expenses. A few weeks ago unfortunately my credit card was cloned. I was forced to ask for a remplacement.

Now i have a new AMEX and it working without any issue but the old credit card have valid transaction and not apears in Concur.

How i force expenses transaction to concur for my old credit card ?

[KevinD]

@luca_crescini if the old card was unassigned from you, the transactions will not appear. Also, if the card was deactivated, then the transactions won't come in. 

I would suggest speaking with the team who you worked with to get the new AMEX card and ask them what your company's procedure is for these transactions.