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I have corporate Amex credit card syncronized with Concur expenses. A few weeks ago unfortunately my credit card was cloned. I was forced to ask for a remplacement.
Now i have a new AMEX and it working without any issue but the old credit card have valid transaction and not apears in Concur.
How i force expenses transaction to concur for my old credit card ?
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@luca_crescini if the old card was unassigned from you, the transactions will not appear. Also, if the card was deactivated, then the transactions won't come in.
I would suggest speaking with the team who you worked with to get the new AMEX card and ask them what your company's procedure is for these transactions.