ADMIN PROXY IN AS ANOTHER USER ON THE IPAD

[AMCGUIRE1102]

I am  an admin and for training purposes would like to be able to proxy in on my Ipad when assisting end users in troubleshooting and navigating SAP Concur. 

Is there a way?

[KevinD]

@AMCGUIRE1102 are you using the mobile app on the iPad or opening a browser and signing in using the web version? If using the web version, you can proxy in. If on the mobile app, you can only act as a delegate. I don't believe the Proxy option is available. 

[AMCGUIRE1102]

I was able to open it off the website and not the app on the iPad, however it only reflects what would be on the desktop. I want to be able to see what the end user is seeing as it is on their iPad so I can help them navigate the Concur system.

[AMCGUIRE1102]

Thank you for your response - I tried opening a web browser on the Ipad and when I go to login it takes me back to the app preventing me from being able to access the Act as Another User feature.  I was hoping there was a work around?

[KevinD]

@AMCGUIRE1102 the iPad and iPhone should be pretty much the same. Have you tried using your mobile phone to see if the same issue happens? I just did a test using my iPhone and didn't have an issue getting signed in. 

Also, does your company use Single Sign On?