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chriscartwright
Occasional Member - Level 1

3 confirmed payments, no payment received

I have (3) separate expenses from this year that all say Payment Confirmed. However, I have yet to see anything deposited into my verified bank account. Any help would be greatly appreciated. I can provide more details if necessary. I've put in support tickets through my company, but they have not gotten me anywhere.

 

Thank you.

1 REPLY 1
KevinD
Community Manager
Community Manager

@chriscartwright I looked at your reports for the last 90 days. Your April report shows a payment was made on 5/18. I believe this would have been to a different account number as your banking history in SAP Concur shows your most recent bank account was confirmed on 5/21, so it wouldn't have received the April Payment. 

 

The May report show a zero amount due to you as the expenses were paid for on the company card and it looks like the payment was made directly to the card. 

 

The June report shows payment was made on July 10. This would have been to the most recent bank account that was confirmed on 5/21. 

 

So, you aren't seeing a deposit of $235.07? If not, send me a private message with the last four digits of the bank account you believe should have received this payment. That way I can compare it to what I'm seeing on my end. To send me a private message, click my username (KevinD) the the Message button.


Thank you,
Kevin
SAP Concur Community Manager
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