Community Manager
Community Manager

How do you measure the ROI of Concur Expense?

We're excited to see what other clients say, but one of the top ways we've found to measure your investment is through the Workflow Cycle Times Report. Monitor how long it takes an expense report to move through the major workflow steps so you can identify bottlenecks in the process and justify your investment to internal stakeholders. Any time savings here equals a cost savings for your business in increased efficiency!

Best,
Ashley Bragg
SAP Concur - Community Manager
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4 Replies
Routine Member - Level 3

Re: How do you measure the ROI of Concur Expense?

Totally agree with you Ashley! We want our users spending more time doing what they are good at than acquitting and reviewing transactions. One Australian Tax legislative instrument we have taken advantage of is dispensing with the need to retain or scan receipts or tax invoices into Concur when using Diners or Amex as your Corporate Card. This is because Diners and Amex contains enhanced data unlike Visa or MasterCard for tax compliance purposes. This has resulted in approximate savings of 1 to 1.5 FTE across the organization in the receipt management task alone allowing those resources to be better deployed!

Kind regards
Richard Grigg
Assistant Director, Business Services
Australian Bureau of Statistics
Routine Member - Level 3

Re: How do you measure the ROI of Concur Expense?

We recently made a big ROI discovery accidentally when we moved offices. We had WAREHOUSES full of banker boxes labeled "Expense Reports". Since we're legally required to keep receipts for 7 years we get to start destroying those boxes now and in a few years will be 100% paperless. How many storage facilities are going to go the way of Blockbuster and TRU once everyone currently using Concur purges all their old receipts?

ค๓๒єг ɭєє - ᴄᴏɴᴄᴜʀ ᴄᴏɴɴᴏɪssᴇᴜʀ
(っ◔◡◔)っ  ☆ Fort Worth, Texas ☆
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tjbmoreno
Routine Member - Level 2

Re: How do you measure the ROI of Concur Expense?

Before implementing, we did a study on the number of steps (literally with your feet) and the amount of time it took to process, along with the hourly rate of everyone involved.  Processing time was cut by more than 50%. Multiply the hourly cost of everyone involved and count the savings!

Terri Moreno
Looking for new opportunities!
Anaren, Inc. - Travel Manager - Syracuse, NY
carmen
Occasional Member - Level 2

Re: How do you measure the ROI of Concur Expense?

These is what I have seen used:

The theory on the ROI - Concur calculator:

Concur Calculator PDF.JPG

 

and here is the excel version;

Concur Calculator.JPG

 

Whichever way you look at it, you will find savings and compliance benefits.

People get short-sighted by thinking there is a cost to fill out an expense report or book travel with a TMC, when the reality is that there is so much more value to doing Concur Travel & Expense that you can't compare transaction costs.

The analogy is simple:

We all used to have a flip phone that makes the same call that your Iphone makes today.

However, Iphones have contact list, camera, apps, calculators, Siri, reminders, calendar etc which makes impossible for you to compare the cost of a flip phone with an Iphone. Not the same value, not the same product.

Same with Concur Travel and Expense.

I have seen an easy example of a company that for the first 5 months allowed employees to book any hotels around the HQ offices. They wanted to organically see where people were staying before defining a mandated policy. Five months later they identified 4 popular hotels, with a total spend of US$82k in room nights. One hotel was set as preferred, with a negotiated rate that would have cost $21k is all 5-month production had been booked at the negotiated rate. So just there, it is $60k savings just by looking into numbers. You can't see the value more clearly than this...