I used ExpenseIt with Concur in my previous role and LOVED it! It sped up my expenses by 10 fold at the end of the month. For some reason, I am no longer able to access it with my new company (who also use Concur). I rang the help desk and they said they couldn't help becuase this company didn't buy their support package. Can anyone out there help me save my time again!?!? Please!!
It is possible your new company did not purchase ExpenseIt. It does not come standard when a company purchases SAP Concur, it is an add-on, if you will. That is most likely why you cannot access it. If your company had purchased ExpenseIt, you should be able to use the same login and password as you do for SAP Concur for the web to access ExpenseIt. Your best option is not to reach out to SAP Concur Support, but to reach out to your company's Client Success Manager (which was formerly known as Account Manager). They should be able to tell you if your company has purchased ExpenseIt or not.
I hope this helps.