We would like to request an enhancement regarding the visibility of submitter comments for approvers in Concur Expense.
Currently, when an expense report is submitted for approval, the submitter can add a comment to provide additional context, highlight a specific expense item, or ask the approver to review a particular aspect of the report.
When the report is submitted, the approver receives an email notification, and the submitter's comment is clearly displayed in the email. However, once the approver opens the report in Concur, the comment is not prominently visible. Instead, the approver must navigate to Details > Report Header to locate it, making it easy to overlook.
We would like to request that submitter comments be displayed directly and prominently within the expense report during the approval process, without requiring additional navigation.
A good example of this functionality already exists when an expense report is returned to an employee. In that case, the return comment is displayed clearly and immediately upon opening the report, ensuring that important information is not missed. We believe submitter comments intended for approvers should be presented in a similar manner.
Business Benefit
- Improves communication between submitters and approvers.
- Reduces the risk of important information being overlooked.
- Increases approval efficiency by bringing relevant context directly into the approver's workflow.
- Enhances the overall user experience and approval process.
We believe this enhancement would provide significant value to organizations that rely on submitter comments to facilitate accurate and efficient expense report approvals.
