mobile app acting strange

rmrollo · ‎Nov 4, 2022

I am having no issues with the laptop based app. However the mobile app takes forever to log in, will not upload receipts and will not pull up any current expense report information. I deleted the app, and reinstalled. Restarted my cell phone several times. Just does not work! I am not having any connectivity issues with any of my other apps

VPennacino · ‎Nov 4, 2022

Same issue...

KevinD · ‎Nov 7, 2022

@rmrollo and @VPennacino is the issue still persisting?

Thank you,
Kevin
SAP Concur Community Manager
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VPennacino · ‎Nov 10, 2022

Hi Kevin, it would be more clear if I can send to you a screen shot...how can I do it?

br

Valerio

VPennacino · ‎Nov 7, 2022

Unfortunately yes...receipts stuck in uploading.

these receipts has been stuck for hours stating « analysis of the receipt » or « processing ».

Then the list of the receipts in mobile apps is not aligned with web Concur application (on the PC). Only the ‘processing receipt’ is visible on Concur web.

I have tried to log off/log on, reinstall the app, using the app from another device, delete the uploading receipts (not possible from mobile!!): nothing worked.

I really appreciate if you can help me with this issue…it’s really difficult to do note expensive

best regards,