Receipts do not upload using iPhone Mobile App

[ITAdmins]

I have a user that is reporting that when she uploads a receipt photo, the photo never uploads. She states it just spins.

Troubleshooting Steps:

1. Uninstalled and re-installed the app - no change

2. Confirmed iOS version is: 13.2.3 (Most Current)

3. Install SAP Concur App version: 9.74.0.1910221049 (Most Current)

4. Tested taking a photo of a receipt using my phone (Android) - Upload worked

5. Web portal is working OK for her which is her current work around.

At this point I appears that it is only isolated to her, as our other iPhone users are not experiencing issues, whom are all at the current version types as well.

Any suggestions on a solution for this?

Thank

[Ronald_Deloitte · Accepted solution]

Hi,

Just create a ticket at Concur side. Or ask your admin to do so. That worked for me. 

Regards,

Ronald.