Mileage Tracking

[35054associa]

We are looking into the mileage tracking apps and have compared Mile IQ, TripLog, and Concur Drive. Any thoughts on these applications (likes/dislikes)? Did you see actual cost savings after rolling the program out?  Thank you all in advance!

[Sydnesue]

We tested 3 different apps. My suggestion is to make the provider give you a TEST ACCOUNT for at least a couple of weeks and assign the app to a couple of high volume drivers.  While it has really good features, there are some potential drawbacks.  1. Remembering to turn it off or to edit personal stops.  Example. Using the Concur Mileage Calculator from Point A address to Point B address = 10 miles.  Using the mileage app, leaving point A, going through the drive-thru to grab a coffee, dropping the kids off at school, dropping off the cleaning, the arriving at Point B = 13 miles.  If the user does not proactively go into the app and edit the route, there are additional miles paid.  2.Our test users gave feedback that entering the mileage calculator was just as fast/easy/efficient as remembering to turn the app on/off and edit personal detours.  All populations are different - some LOVE the apps.  Again, TEST DRIVE for the full experience.

[Candis_S]

We had Concur Drive and honestly we had to deactivate it due to an overwhelmingly negative response from our staff. They had numerous problems such as struggles in areas with weak signal, miles would disappear from the log, too manual to turn on/off, etc. It was literally so bad that it put a negative spin on our invoice implementation even though the two were in no way connected. I would certainly test it thoroughly before deciding to go that route.

[erinbartlett]

Our company is having many complaints/issues right now from our users that Concur Drive is just not working. Most of our complaints are coming from users who have an Android device. The app attempts to track a trip but then disappears when the trip is complete and tries to save the trip. There is no record of the trip in the app or on the Concur desktop. That is just one issue that was reported just yesterday. Too many issues reports to list here. Are there any fixes or updates being worked on with this app since it seems like complaints and issues are a constant right now for users?

[AnnaDizo · Accepted solution]

Hi @erinbartlett @Candis_S @35054associa 

To properly assist you on issues you are experiencing when using Concur Drive. I suggest that you open a support ticket via the Support Portal. This type of feedback are what we need currently to further ehance the product. On the case that you will be creating, kindly include a login id of a sample User affected and the details below:

Login ID:
Name of device used: (iphone6, iphone7, Samsung S10, Google Pixel 2 etc...)
Device's OS version:
Device's model
Concur app version Installed:
Screenshot of the User's Drive Settings:

Also, during the trip:
1. where is the device/phone exactly located?
2. location orientation of device (sideways, on its back or top down):
3. Vehicle make and model?
4. Is bluetooth enabled/plugged in?
5. How slow were they driving?

6. Location/City where user normally Drives
7. Do they have energy saving mode enabled on their device? - Note: drive does not work if this is enabled. Be mindful that some apps are set up to go into energy saving mode automatically after x days of not being used

Regards,

AnnaDizo