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We have seen quite a difference between the two, and are wondering if anyone siwtched from Mile IQ to Concur Drive? If so, what was your reasoning (e.g. cost, use, etc)?
One issue we have: We have non-concur expense users as well. Mile IQ was the only option that would work with both groups ( we like the idea of consistency!).
Amber Lee,
I'd love to hear the latest/get an update from you and your organization on Concur Drive...I believe you were the first of us to "Drive off" with this feature.
Solved! Go to Solution.
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Here is what we found....we use the scheduled option.
LIKES:
DISLIKES:
Funny things tracked:
- Bike rides (they bluetooth their bike too) - Faily accurate. We don't reimburse for Bike Mileage though - sorry
-Airplanes - it tracked for Airplane taxing....is there a reimbursement for Plane mileage?
It worked in Canada too accurately!
Bottome line for us: It isn't quite there/ready,,,,we'll wait for the later versions or....flying cars. Whatever comes first.
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I agree; my organization is considering going to Drive, but there doesn't seem to be a big incentive now. Our CSM is promising increased efficiency and decreased cost, but it all seems theoretical. We asked for data to support this, and it seems like there's not much out there in terms of a case study where a company implemented it and saw X% decrease in mileage payout. We'd love to do mileage better, but we're not really interested in being guinea pigs for the program (no offense to anyone using Drive now... nor to guinea pigs).
Also, paging doctor @AmberLee haha
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Thanks Josh!
I'll share the feedback we have received.
@AmberLee must be on PTO (!)....way too quiet for her.
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And she's back! And I feel slightly judged for my fashion choices (only at home, of course...)
Totally understand, and that makes sense with needing to automate the mileage process. For my company, I don't think we're at a point where that's as big of an issue, and people are okay with how things are. Not saying that's a good reason to avoid Drive, but we're weighing that benefit alongside cost, the time it'll take to train our employees, and other factors. I assume by your tone that it's been working well? I don't think that we necessary need to see X% more efficiency or anything like that, but we want to make sure the benefits are worth the cost.
As for the first issue you listed, as far as I know, that's only the case on Concur's desktop version. We talked with a Senior Solutions Consultant at Concur and she said there is a tag for 'Auto-Tracked' when approvers view reports in the mobile app. She even gave me this nifty screenshot, too:
About inclusion on the desktop version, she said, "I anticipate the ability to view on concursolutions.com is a roadmap item."
But I agree that the second issue is one we're eyeing carefully. If they were to just implement some admin controls that could allow or disallow users to edit the date and distance, that would be a huge item in our 'Pro' column.
Overall, we like the idea of Drive, but the untested nature combined with some other factors internally are giving us pause at the moment. We're currently in the beginning stages of a process to replace our accounting system, re-do our general ledger format, and potentially replace other large systems we currently use, so this has been put on a medium-back burner for now.
Thankful for your insight, though! It's nice to have friends in high places 🙂
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Everybody loves shiny new toys
I would love to just do a tiny set of instructions, but I'm not sure how it would fair with our user base. Just a question: How would you describe the demographics of your Concur users? More tech savvy and quick to learn new things?
For us, we have everyone from hip young people who are quick to learn new tech, to baby boomers who are less than technologically literate, to elderly individuals who just learned how to Facebook. Not all use Concur, but I've had more than one hour-plus-long conversation helping to walk some of our employees through some very basic things. So when we roll out any changes, we try to communicate thoroughly and often so everyone gets it... hopefully!
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Ooh boy! One on one conversations with users seems to always last a long time, regardless of their skill level. It's like they finally have an experts undivided attention so they need to get as much out of it as possible. I love having a captive audience so I eat it up.
My people were a mix as well but most of my heavy users were "good ol' boys" who worked maintenance and drove their personal trucks to all our sites. (that's another issue) One of them told me once in his thick southern accent that he didn't need help with Facebook, he figures he can get the hang of this too. Especially since it impacts his income.
My advice is to have something standing by for those who need a little extra help (step by step guide or your personal cell #), but we all need to give our users a little more credit and let them show you what they can do first before using their inability to learn new stuff as an excuse to halt progress.
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Oh no doubt. We won't let the tail wag the dog on issues like this, but rather we try to accommodate all types of learning styles. It's nice because my boss' style of instruction is more encyclopedic, where he will put out a 90 minute training video that covers everything anyone could possibly need to know in Concur. On the other hand, my approach is more topic-focused, trying to split up info into shorter bite-sized sections. Both have merit, and I'm glad he and I are at least diverse in this regard.
And I totally agree - when something impacts someone's income, they tend to make sure it's done correctly. We've seen that true of our users; we just want to make sure we equip them well.
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Here is what we found....we use the scheduled option.
LIKES:
DISLIKES:
Funny things tracked:
- Bike rides (they bluetooth their bike too) - Faily accurate. We don't reimburse for Bike Mileage though - sorry
-Airplanes - it tracked for Airplane taxing....is there a reimbursement for Plane mileage?
It worked in Canada too accurately!
Bottome line for us: It isn't quite there/ready,,,,we'll wait for the later versions or....flying cars. Whatever comes first.