We have just gone live with ExpenseIT and are experiencing the following issues: -
- Hotel itemisation is not working at all
- When users move receipts to their claim on the mobile app they are not moving (this is an intermittent issue)
Concur are looking into this for us but it is taking along time for them to get to the bottom of it. Has anyone else had the same experience and if so how did you get it resolved?
Has anyone switched ExpenseIt off as they didn't find it worked for their users?
Hi GK Tammy,
We are yet to encounter any issues but in the "End User FAQ: ExpenseIt in the Concur App" there is a mention regarding hotel itemization not working "If your hotel itemization is not working, try forwarding receipts to email@example.com or otherwise contact Concur Support or your Concur administrator". My assumption is that this issue was anticipated.
@GKTammy Hello. Kindly see below:
1. Hotel itemization should be automatic for hotel receipts captured via ExpenseIt
2. When moving receipts, are you moving them from the available expenses or from the receipt store? Are you getting any errors
In case, kindly open a case via the Support Portal and include sample expenses, affected user, screenshot of any error received so that one of our Analyst can look further into the issues raised.