Empty screen problem

[abdullahmk]

Hello all,

For 1 month, Android app shows an empty screen after login. When I looked to Google Play page of SAP Concur, there are too many compliant comments about exactly the same problem. I live in Turkey and I don't know if this problem occurs only for Turkish users. Apple version works fine by the way.

Regards,

Abdullah.

[abdullahmk]

Any ideas or solutions?

[Anonymous User]

What version do you have? I'm in the US and everything seems to be working just fine. You can put in a Concur Support ticket.

[AnnaDizo]

Hi @abdullahmk 

Good day.

Are you still getting this issue? In case, I suggest that you open a Support ticket to have this further investigated by our Support Engineers from the mobile Team. You can reach out to your Concur Adminnistrators to open a case on your behalf. Kindly include on the case:

Type of device used:

Device OS version:

Concur app version installed:

Regards,

AnnaDizo

[abdullahmk]

I have been sumbitted to beta program and beta version works fine. I didn't try to go back to normal version to see if it works fine.