Concur Support

[jennymc79]

Concur support has been down all week - can we get an update when the issue will be resolved.

Thanks 

[KevinD]

@jennymc79 I've not heard of it being down. Are you saying when you are signed in to SAP Concur and select Contact Support from the Help menu you are not able to get to Support?

[sbuttle71]

Hi Kevin, we are experiencing the issue on US2 today, we are unable to access Contact Support from the Help menu, we message relayed is " We apologize, an error has occurred while processing your request. Please try again later. Are you aware of this issue and if so any idea when it will be fixed? Thanks

[samo]

This is happening to me as well.  The message I am getting is below.  

We apologize, an error has occurred while processing your request.  Please try again later

[mcnerney]

Hi Kevin,

We are experiencing the same:

Tried the usual different browser, clear cache, try again.

In case it helps, the Contact Support URL & the redirect URL are:

https://us2.concursolutions.com/SamlRedirector/ServiceCloudSAMLLogin.aspx

https://concur.secure.force.com/scpublic/SSOError

Did SAP | Concur just move Salesforce to Service Cloud/SSO/SAML?

Thanks

[NH]

I'm facing the same issue. I've been not able to use Concur support portal.

[Nancyagfa]

Down now for me today.  Maybe get an answer in a few hours.  Not really helpful to me to get a ticket in for help onan employee issue.

[jocelynfleur]

I am facing the same issue. So now all the tickets I had to create are not available to be viewed. 

[toriehigh]

Me too, but it has only been happening today.  I was able to update cases and open a new one late yesterday.  I'm off next week and really need to get a couple of things squared away beforehand!

[Meysam]

Concur support is down, and nobody responds.  Erro message: " We apologize, an error has occurred while processing your request..." Can somebody help? 

[mcnerney]

cc @stephanie1259  FYI

[athakar]

Concur support page is still down.....

[jocelynfleur]

It still down for me too.

[matchb0x]

same issue with me. cannot access concur support portal been down since last week.

[GDKmckee]

@KevinD Also experiencing this since last week. Error = We apologize, an error has occurred while processing your request. Please try again later

[AdrianeBullock]

I am getting this error as well, since last week.  Any update on when it will be fixed?

[athakar]

I'm getting SSOERROR now.... support portal is still not working.

[KevinD]

Hello everyone. I've not been informed of the Support outage or heard anything about when it will be corrected. I fall under Marketing so I would not be informed internally of Support and any announcements they would make internally about a fix. Sorry I don't have any details, but I can't tell you what I'm not told. 🙂