I've had several people reach out to me regarding various issues with the Concur Mobile App. I downloaded the app myself to test out their issues and let me tell you..... they are not wrong.
I tried to take a picture of a receipt I had on the main page but received an upload error. So, I created an expense report and a transaction and then took a picture within the transaction of my receipt and that worked. Then, I tried creating a transaction, got out of it, then went back in to add a receipt image. After clicking 'Add Receipt' the app logged me out before I could even make a selections. While doing all of this, which should only have taken a few seconds, took me over a minute because the app kept logging me out. I did read a help article dated March 2021 of a security update to version 9.86 that requires you to sign in more often but holy cow! I can understand the need to login again after a period of inactivity or if my phone screen goes dark but in the middle of adding a transaction? That's absolutely ridiculous. I should not have to sign in every 5 seconds! I hear nothing but complaints from people who rely on this mobile app while they are traveling to do their expenses and, as an admin, I have no way to help them and no advice to give. 😞 I would love to promote this more but I just can't justify it.
