Reporting/Intelligence is timing out

[DavidW]

We have been getting a "timeout" in Intelligence since last week.  Anyone else running into this issue with their Concur reports?

This happened 2 months ago, and Concur was able to determine a server/load balancing issue. 

Thank you in advance.

[Rebecca]

Hi David,

We are getting this error too.  I raised a case with Concur yesterday but I'm still waiting for a response.

Thanks

Rebecca

[AshleyB]

Hi @DavidW and @Rebecca,

Thank you for bringing this issue to our attention and starting the discussion. We are always looking to improve. I have passed this message along to the right teams and will get back to you with any insights they provide.

In the meantime, if either of you still have open cases regarding this issue please send me a private massage with your company name and the case number so I can check on them for you.

[MarshaC]

@AshleyB could you reach out to me via Skype and let me know if you have heard from other cusotmers having this same issue?

[AmberLee]

Wow! 3600 second limit huh? Minutes/hours would be too easy...

[MarshaC]

@DavidW,

Have you opened a support ticket regarding this?

Marsha

[DavidW]

@MarshaC

Yes, we did create a ticket.

The reply (paraphrased):

There are no issues with Intelligence. Working as expected

[MarshaC]

@DavidW @Rebecca, Let me see what I can find out about this. I'm assuming this is still happening??? I'll also reach out to @AshleyB to see if other customers have sent a message to her. Sorry you are having this issue.

[MarshaC]

@DavidW @Rebecca, Can you give me the support ticket numbers for this incident? I need that in order to do any further troubleshooting.

Marsha

[DavidW]

@MarshaC

I'm running a report now...and it is still timing out. Cases: 11853177 and 11860030

 

[MarshaC]

@David, checking into this now.

[Rebecca]

Hi Marsha,

My ticket number is 11910723. 

Thanks

Rebecca

[f2nelsj0]

Hi David - I am in Intelligence right now and have been multiple times this week without having any errors or issues.

Have a great week,

Jennifer Nelson

[GrantC]

Hi David,

Just to provide a little clarification: There are two built in limitations on reports in Intelligence; one limits execution time to 1 hour (3600 seconds), the other limits rows returned  to 200,000.

This is genrally not an issue, but can come up with larger reports or with larger companies, or in hour case, where there was a server issue.

Grant

[DavidW · Accepted solution]

Thanks Grant.

That helps. We had Concur reporting services take a look and with the rebuilt reports the issues appears to have gone away.