Error message when uploading receipts on mobile ap...

kvavra

Mobile app users are reporting issues getting receipts to load. It keeps saying please try again. Is anyone else experiencing this or found a work-around?

KevinD

@kvavra how many users are reporting the issue?

Do you know if they have made sure to be using the latest version of the app?

Thank you,
Kevin
SAP Concur Community Manager
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kvavra

As of right now, just 1 user is reporting the issue. Yes, I had them make sure their iOS was current and they had the current version of the app. They uninstalled and reinstalled it but are still seeing the same error message.

KevinD

@kvavra have them try rebooting their phone. See if that clears up the issue. If not, let me know.

Thank you,
Kevin
SAP Concur Community Manager
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kvavra

They have. They even deleted the app, reinstalled and the same thing is happening.

I just had another user today report this same issue.

Error message when uploading receipts on mobile app