I have a had a few of our approvers report that are only seeing a total of a travel request when the click in to review anticipated expenses and it will not show the list. Different departments, we have tried Firefox, Chrome, Edge and Safari.
Anyone else?
@kaspen Okay, I looked up the Request in your screenshot. I noticed that on the Request Header that the Department was UNCHH-300100. The current status is pending Business Office Approval. I looked at the workflow you have set up and this step is to be performed by a Cost Object Approver. However, I only see one person designated as the Cost Object Approver for UNCHH-300100. The initials of the person I see as this Department's cost object approver do not match the "KH" initials I see in your screenshot.
My thinking is that the person viewing the report isn't the cost object approver for the Department designated in the Request Header, so they don't see any expenses. What I'm confused on though, is why a non-cost object approver would see this report in their queue.
Is it possible that the person who reviewed the report before it ended up in KH's queue, used the option to add an approval step which made it land in KH's queue? I did notice that approval steps can be added by Employee and Approver for the workflow you have set up.
Thank you,
Kevin
SAP Concur Community Manager
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