Updating verified email addresses using API

[Mass]

Hi All

We update our user records using the User API but are now facing an issue updating the email address fields when an employee changes their email address due to marriage etc..

The CTE Login Name updates fine, but there are a couple of other email address fields used for notifications etc which also require updating.

The issue we face is that if an employee has verified the email address on their profile then the API is unable to update the address.

I'd like to know if anyone has an automated solution for this as I'd like to steer away from manually maintaining user records.

Perhaps we need to ask staff to un-verify their email addresses before the change can go through?

Many thanks as always,
Mass

[MelanieT]

@Mass Hi!  That is a great question.  I am checking with our Email team and seeing if they have a workaround for this.  My first thought though is that you can just have the user unverify the email and then update and have them re-verify.  However, I will let you know if there is a more automated way for this to happen. 

Remember to tag me if you respond or feel free to mark this post as Solved if you don't have further questions or comments. To tag me on your response, you click the Reply button, first thing to type is @. This should bring up the username of the person you are replying to.

[MikelAriztegui]

@Mass Hi!

In our company we send every night a 320 file using SFTP provided by SAP CONCUR. You have to include in this file the user ID and the new email.

I think you can get futher information in SAP CONCUR web site. Using this solution you have a 1 day delay but it works.

[cjmarimo]

Hi @Mass 

The email is verified by the user himself/herself, because a message is sent to the user's email with a code that he/she must enter in his/her profile.

If his/her mail changes, I understand that he/she must verify the new email.

BR,

cj

[Mass · Accepted solution]

Thanks all for your replies.

MikelAriztegui - I believe we did use this many moons ago, but have moved away from these imports and are using API now. 

cjmarimo - You are correct, but we hoped that when updating an email that was already verified, the system would simply add the new one and make it unverified. The user would then just need to verify it.

The solution we have decided to go for is;

Create user records will be the same and we will populate the email field.

Update user records will ignore the email field.

If the user has any issues/queries, they can simply amend and verify the email address in their profile. Its not the automated solution we wanted but it works.

Kind regards