Shannon Thacker is a client marketing manager within SAP Concur’s U.S. SMB organization, who has been with the company since 2017. In this multi-faceted role, she acts as the conduit between the client success team and marketing, managing projects and ensuring that customers have access to training materials and helpful resources to ensure they are set up for success. She is also responsible for cultivating customer stories, as well as managing numerous client training programs and engagement campaigns throughout the year. Her passion is using her communications skills to ensure that every customer feels connected to the company and gets the most out of their SAP Concur solutions.