MARIA STEEN CORPORATE TRAVEL AND EVENT PROFESSIONAL CERTIFIED ADMINISTRATIVE PROFESSIONAL – OPERATIONS MANAGEMENT GLOBAL TRAVEL PROFESSIONAL PROFESSIONAL EXPERIENCE JTB Business Travel * Jersey City, NY - April 2019 – Present Travel Management Company Concur Expense Administrator Services (remote) for Otsuka Ameria Pharmaceutical Inc EXPERIENCE SUMMARY: Concur Expense client configuration experience, Expense site review, 2019 and 2021 Expense Implementation in Vancouver Canada and San Francisco, CA. Concur Expense implementation team in the UK, IE, and DE. Audit rules, AppZen implementation team, KPI and monthly reports, Global Expense pay (Bambora), trouble-shooting import file errors: Employee profile, SAE daily batch, Process improvements, and monthly KPIs to monitor spending and company policy. · Align the travel and expense policies to the business financial goals through analysis and trends in corporate card and overall spending ServiceNow created an internal help desk and how-to documentation for Concur FAQs customized for the company · Create a team to pass my knowledge of the industry and processes for a succession plan through cross training to avoid any knowledge vacuum within the team · Use the power of the technology tools available to keep travelers safe and educated on travel and expense policies. · Build relationships within the company to leverage their know-how to improve processes. Gerdau • Tampa, Fl 33607• March 2012 – December 2018 Steel Manufacturer Support Services Coordinator, Concur T&E Administrator; Trainer, Travel Analyst, Credit Card management and Passenger Fleet management EXPERIENCE SUMMARY: Concur Travel & Expense Global Back Office experience designing, Concur Travel and Expense End User and Administrator Training, Credit card program administrator. · global implementation and back-office administration of Concur Travel & Expense system to drive operational excellence and contain costs. · Concur design and administration of expense type accounting, Concur Pay expense reimbursement payment system. · Concur implementation and administration of Bank of America credit card import for delivering credit card purchase transactions to employees’ Concur expense reports. · Leveraging Concur mobile applications for booking travel, trip management, and expense report creation, including Concur Mobile, TripIt, and ExpenseIT. · Concur Travel & Expense implementation for globalizing Concur in USA, Canada, and Mexico, including localizing the Concur application interface to present in local languages. · Concur Help Desk and Audit configuration and customization to support end users and policy compliance. · Concur End User training and Concur Administrator training specialist covering Concur user experience and Administrator Back Office training to manage Concur Processor, SAP Connector, HR interface, card interface, and reimbursement batches. · Concur Expense certification (Concur Expense Client Configuration) · Excellent customer service skills; · High degree of autonomy and judgment; · Strong interpersonal, engagement, and public speaking skills. · FLUENT IN SPANISH Intracom • Oldsmar, FL 34677• November 2001 – January 2012 Manufacturer of computer components, accessories and networking products Corporate Executive Administrative Assistant · Corporate Event Planning (participated in teams and/or managed events from conception through execution including locating venue, selecting catering, coordinating guest list, etc.) · Business Travel Coordinator / Travel Policy (Manage domestic and international travel schedules; coordinate airline, ground transportation and dining accommodations; suggest and organize excursions) · Provide administrative and personal support to multiple executives located in multiple countries · Maintain personal and professional calendars, manage incoming telephone calls, email and mail of a confidential nature, prepare confidential correspondence, plan and coordinate meeting, conference and video-conference logistics · Conduct personal and professional errands on behalf of the company’s Directors; maintain diplomacy while assertively fulfilling requests (obtaining tickets to a sold out theater show, securing dinner reservations at a booked restaurant, etc.) Tampa Bay Business Travel Association • Tampa, Fl • Professional membership affiliated with GBTA. Website January 2014 Secretary – Board of Directors January 2012 – December 2014 Program Chair – Board of Directors January 2008 – January 2011 · Volunteer professional association – Planned and executed annually: six (6) luncheon meetings, two (2) evening networking events, one (1) fundraiser event, and one (1) end of year Board dinner · Send out yearly to select hotel properties for the monthly meetings · Contact/negotiate meeting fees with hotels/venues in addition to A/V requirements · Gather ideas and share with board/members of programs · Negotiate fees with Speakers/Guests · Work VP Technology once the location and agenda are selected to update website and communicate to membership · Work with Treasurer regarding payment, amount and method of payment for speakers/guests and location · Coordinate content and make the meeting agenda. · Participate in monthly board meetings Service Merchandise Corp. Nashville, Tennessee 07/2000 to 01/01 Catalog & Retail Merchandising (Company Bankruptcy) Executive Assistant to Treasurer · Travel arrangements, Electronic calendar, light correspondence, expense reports, process incoming mail, maintained file system, · Coordinated meetings, reserve conference room, provided resources for meetings · Ordered and maintained inventory of department office supplies for the department · Provided secretarial and clerical support to 4 other department managers EDUCATION Global Travel Professional (GTP) GBTA 2014 WebEx: Conference and Training Suite 2013 Concur Administrator/Intelligence Reporting Cognos 2012 IAAP, CAP-OM- Certified Administrative Professional 2011 National Business Travel Association - Corporate Travel Expert 2009 University of South Florida – Event and Meeting Planner 2008 University of Puerto Rico - Special Education 1981