Hello, Trying to figure out what might be causing this issue.

I was signed out of my mobile app I attempted to sign back in and I get the error that my information is not recognized. I logged in via my work computer and have full access. I have reset my mobile pin several times, Uninstalled and reinstalled the app, revoked access and tried to set it back with the same? issue. 

Contacted my expense team they say everything looks right on my account any guidance I can give them