Hi, I am a new user in the organization. The admin created a profile for me in Concur.
When I try to login to www.concursolutions.com, using the userid and password provided, I get the below error -
Sorry, something went wrong.
We encountered an error processing your request. If the issue persists, please contact your Company Administrator or Help Desk with correlation_id f7add774e2094e599e230333ad983433-1-2-3 for additional help.
I cleared the cache but same issue persists. I tried using different browsers (IE & Chrome) without any luck.
Secondly, I verified the user exists and I tried resetting the password from the login screen. Received the email with the password reset link. When I click on the link, encounter the below error -
Sorry, something went wrong.
The server encountered an error and could not complete your request. If you continue to experience problems, please contact your Company Administrator or Help Desk. (Error 500)
Any advice and solution shall be highly appreciated.
Thanks
Roy
