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jda123
New Member - Level 1

Cancelled a hotel room, but still received bill

I cancelled a hotel room that I booked through Concur, but the cancellation appears to have failed and I still received a bill from the hotel in Concur. Is there any way to diagnose what happened? I don't have a cancellation number or email, so the hotel won't reverse the charge. Is there an audit trail built into Concur that I can see what happened?

 

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