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gbjorn
Occasional Member - Level 1

How do I get a request out of closed status, and back to active/approved.

I closed an approved request, by accident/poor terminology of the tool.    How can I open it again?    There doesn't seem to be a facility for doing this.    

1 Solution
Solution
KevinD
Community Manager
Community Manager

@gbjorn once closed the Request cannot be reopened. You will need to create a new one. Your company has turned off the option to allow Processors to reopen closed requests. I don't know why they did, I can just see the setting is not enabled.

 

I did notice that you are able to submit reports without Requests attached, so is this a matter of someone requiring you attach this request?


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

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2 REPLIES 2
Solution
KevinD
Community Manager
Community Manager

@gbjorn once closed the Request cannot be reopened. You will need to create a new one. Your company has turned off the option to allow Processors to reopen closed requests. I don't know why they did, I can just see the setting is not enabled.

 

I did notice that you are able to submit reports without Requests attached, so is this a matter of someone requiring you attach this request?


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
gbjorn
Occasional Member - Level 1

Thanks Kevin