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Occasional Member - Level 2

Concur Case responses from Susie

Hello All


Could someone please let me know if  Susie" who responds to anything I send to concur is a REAL person or a BOT disguised as a real person?

I suspect it is a bot, but it is very frustrating because when you see the name of a person, you believe it is a real person.


I would rather have a response from Susie-Bot



Community Manager
Community Manager

@annhannan well, if you are chatting with Concur Support I would guess it is a real person, but I cannot say for sure. 


What issues are you having? Maybe I can help. I am not a bot and my name isn't Susie. Give me a try. 🙂

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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