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Quincy
Occasional Member - Level 1

2FA Passcode incorrect showing in DUO app

Hi all,

 

We finished the 2FA showed the passcode in DUO APP but always "incorrect entered" when trying to enter passcode in Concur even though refreshed the passcode still incorrect. Already tried reinstall and reactive both of these step.

How we can success to enter the pass code? Thanks!

1 REPLY 1
KevinD
Community Manager
Community Manager

@Quincy have you tried using a different authenticator app, like Microsoft of Google Authenticator?


Thank you,
Kevin Dorsey
SAP Concur Community Manager
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