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Guidelines for the Creation of a Support Case for Managed Rate Administration Team (MRA)
The process is very simple. The Authorized Support Contact of the company should create a support case containing the following attributes. The case will bypass the client support system and go directly to a member of the integration team for resolution.
Travel Allowance - Expense
Tax Admin / FBT
Car and Mileage
Subject: Recommended Add the word “MRA”.
Description: Please provide a brief description of the desired changes or modifications. Example: Specify the country that the Statutory change should apply to and the effective date, if applicable.
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