Unable to save Date of Birth

[alinapeng]

Hi,

I am trying to book travel and I need to enter my Date of Birth into Concur as part of the TSA required information. However, whenever I enter, it always does not save, displays this error message and is telling me to contact Concur support. Who can assist with this? Thanks!

[TriciaW]

@alinapeng Thank you for reaching out.  I am sorry you are having issues with saving your TSA information to your profile.  Please contact your Concur Admin to have an Authorized Support Contact to open a Concur Support Case for investigation.  Please tag me with @ and my user name with additional questions or confirmation of resolution.

[KevinD]

@alinapeng in looking at your profile, it appears you are to choose a company location in the Work Address field. Also, any place you see a State/Province field, use the two letter abbreviation. I do see you have New York listed in one of the fields, rather than NY. Give that a try and see if the message goes away when you save.

[alinapeng]

 Thank you @TriciaW . And hi @KevinD, I filled in the company location and also selected the two-letter abbreviation for state. That all updated, but am still getting the error message – and the DOB continues to not be updated. 

[TriciaW]

@alinapeng I just went into your profile and it looks like your DOB has been saved.  Please advise if you have any more issues.

[alinapeng]

Hi @TriciaW , I just logged in and I still saw no DOB under "TSA Secure Flight" section, and I keep getting the error message when I try to input it. I was wondering how it looks on your end? 

[TriciaW]

@alinapeng The screenshot shows that the Date of Birth (masked) has saved. I don't see any other Required Fields that have been left unpopulated.  I do see the error in the Blue box above, so were you adding anything else to your profile that you don't show populated?  

[alinapeng]

Hi @TriciaW , ah ok, I didn't realize the DOB was masked – I just kept thinking it did not input. No, I wasn't adding anything else to my profile other than the DOB, so the combination of the error message and the asterisks made me think the DOB didn't input.
So you are for sure confirming that the DOB has saved and I can essentially ignore the error message? Thanks.

[TriciaW]

@alinapeng .  The DOB information has been saved, just masked so we cannot see it.  As for the error message, I would advise to have your Admin open a Support case with that Error message including the correlation ID so they can look at the logs to be sure nothing was not saved.