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klw102070
Occasional Member - Level 2

Trying to reserve a car

I am trying to reserve a car for travel and I wanted to know what this means.  I keep getting this error message.

 

klw102070_0-1677854902948.png

 

6 REPLIES 6
KevinD
Community Manager
Community Manager

@klw102070 do you have a Hertz Gold rewards number? If so, was it entered correctly on your Concur Travel Profile? If you do have a Hertz reward number, does the name on your Hertz profile match the name on your Concur Travel Profile. 

 

Give those things a check and let me know what you find.


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
rvbrooks
Occasional Member - Level 1

@KevinD I tried what you suggested and I am still getting the same error. I even deleted the Hertz rewards info from the profile and I am still getting that message.

 

KevinD
Community Manager
Community Manager

@rvbrooks that is odd. I would suggest calling your company's travel agency to: 1. Get the booking done and 2. to ask if they can see any issue from their end.


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
PoojaKumatkar
Routine Member - Level 2

Hi @rvbrooks , @klw102070 ,

 

Can you try below suggested steps and check whether it works for you. Attaching screenshot for your further reference.

 

PoojaKumatkar_10-1718775978856.png

 

Thanks!
Regards,
Pooja
rvbrooks
Occasional Member - Level 1

Hi Kevin. I am having the same issue today. I am asking my manager to check his Hertz account to see if the name listed matches what is in Concur profile.

 

PoojaKumatkar
Routine Member - Level 2

Hi @rvbrooks , @klw102070 ,

 

Can you try below suggested steps and check whether it works for you. Attaching screenshot for your further reference.

 

PoojaKumatkar_0-1718776128480.png

 

Thanks!
Regards,
Pooja