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Occasional Member - Level 1

Travel agent cannot see profiles unless specific Assigned Location.

Hi all,

I was under the impression that it was the Rule Class in a profile that determines who can view/process a traveller's booking, but our agent is telling us that they cannot see profiles because they do not have a specific Assigned Location.

Can anyone tell me where the settings/permissions might be to restrict access by Assigned Location?


Community Manager
Community Manager

@Neil_K I've not ever heard of this issue in my 15 years at SAP Concur. Seems like the Travel Agents could see anyone's profile.


I would suggest posting this question in the Admin Group to see if anyone there can provide some insight.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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