Showing results for 
Search instead for 
Did you mean: 
Occasional Member - Level 1

Some users getting error Encountered an error processing your request



We recently acquired a company and have onboarded the employees into our environment. Some. nut not all, of the users are running into the following error went connecting to Concur via SSO: 


Sorry, something went wrong. We encountered an error processing your request. Please contact your compnay administrator or helpdesk. 


Please provide the following Id to support: c12263e022cf9babbc547b6028621351


We have the concur app configured in Azure Enterprise Apps for SSO and SSO is working fine. The affected users are getting this error once they've passed the SSO login and have successfully connected to the concur app. the Azure Concur signin logs also show a successful login. Cannot find any errors or misspellings in their concur accounts. 


Anyone know what support id "c12263e022cf9babbc547b6028621351"? 


thank you.

Community Manager
Community Manager

@pdt7269 did this issue clear up?

Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
Occasional Member - Level 1

This has not been resolved. I am unable to find why/how it is grabbing the incorrect credentials after performing the SSO portion of the login. 

New Member - Level 1

Sorry, something went wrong.
We encountered an error processing your request. If the issue persists, please contact your Company Administrator or Help Desk with correlation_id bbb7c17790f1e5e2b39d686219d12a71 for additional help


How to fix this issue as soon as possible?