The Concur Travel tool is a time sink. Hours are wasted in my organization trying to book flights. We constantly face the spinning wheel that says “Processing”. This “processing” can get hung up for hours, until we close the window or try reloading. Then, when I look for help, and a real person to interact with the “personal assistant” is of absolutely no use! It’s response: “Got it! Try visiting our support FAQs or the Concur Forum” — in other words, “keep looking, and maybe other frustrated customers can help you.” Lastly, the Service Status Dashboard is of absolutely no use. Why do I need to go to a dashboard to look at a column of RED status indicators — I obviously know something is wrong, why not not tell me when it will be resolved?!?
