Guest User Booking - Unavailable

jholland

I have a user who is unable to see Guest Booking in travel. However she had it two weeks ago. Has there been a change I am missing? Anyone else having this trouble?

TriciaW

@jholland Hello. Thank you for posting in the SAP Concur Community. I do see that you have opened a Support Case for this issue. Did the user by chance change their password recently or changed rule classes?

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Thank you,
Tricia Whipps
SAP Concur Community Moderator
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jholland

@TriciaW, thank you for your response. One of my colleagues did indeed open a support case as this user needs to book multiple tickets asap. The user did not recently change their password nor were they changed in a rule class. Any other thoughts?

Thank you again.

TriciaW

@jholland I do see the case that is now open for our Support team to review. When I look at your company site, it looks like all travelers can book guest travel, so I am not sure what the issue is.

Thank you,
Tricia Whipps
SAP Concur Community Moderator
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

jholland

@TriciaW thank you for that, I hope the support staff can answer it with my ticket.