@gregory1 are both forms of payment showing in the users' profiles?
If you have a lodge or BTA card set up in the site so all airfare is purchased on this card, the users shouldn't even have an option to to choose a form of payment.
Without seeing a user profile or what the users see when booking, it is difficult for me to provide help. If you send me a private message with the name of the company you are working with, I can look around. Click my username (KevinD) then the Message button to PM me.
Thank you,
Kevin Dorsey
SAP Concur Community Manager
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