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keremakguen
New Member - Level 1

Error Message - enter frequent flyer number - While it is already there

Hi,

At the last screen of booking a flight, it asks me to enter the frequent flyer number, whereas I had already selected a correct one there.

 

Original Error Message:

Fehler in Reisendendetails - ungültige Vielfliegernummer: Geben Sie eine gültige Vielfliegernummer ein.
 
Translation:
Error in traveler details - invalid frequent flyer number: Please enter a valid frequent flyer number.
 
Thanks for any support in advance.
4 REPLIES 4
KevinD
Community Manager
Community Manager

@keremakguen I take it you double-checked the number you have entered on your SAP Concur travel profile, correct? For some reason the system isn't recognizing the number you have listed on your profile. Maybe delete it and then re-add it to your profile.


Thank you,
Kevin Dorsey
SAP Concur Community Manager
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Martin71
Occasional Member - Level 1

I got a message "FF No containing more than 14 Digits are usally wrong", so my FF No from Miles & More has 15 digits for more than 20 yrs. SAP knew more than Lufthansa? 

KevinD
Community Manager
Community Manager

@Martin71 did you receive this message while trying to book a flight in Concur Travel? 


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
Martin71
Occasional Member - Level 1

Yes, during booking, but as as well doing a new entry, after deleting sync with SAP and new registration. I have also made screenhots