Error Message - enter frequent flyer number - While it is already there

[keremakguen]

Hi,

At the last screen of booking a flight, it asks me to enter the frequent flyer number, whereas I had already selected a correct one there.

Original Error Message:

Fehler in Reisendendetails - ungültige Vielfliegernummer: Geben Sie eine gültige Vielfliegernummer ein.

Translation:

Error in traveler details - invalid frequent flyer number: Please enter a valid frequent flyer number.

Thanks for any support in advance.

[KevinD]

@keremakguen I take it you double-checked the number you have entered on your SAP Concur travel profile, correct? For some reason the system isn't recognizing the number you have listed on your profile. Maybe delete it and then re-add it to your profile.

[Martin71]

I got a message "FF No containing more than 14 Digits are usally wrong", so my FF No from Miles & More has 15 digits for more than 20 yrs. SAP knew more than Lufthansa? 

[KevinD]

@Martin71 did you receive this message while trying to book a flight in Concur Travel? 

[Martin71]

Yes, during booking, but as as well doing a new entry, after deleting sync with SAP and new registration. I have also made screenhots