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kausten
Occasional Member - Level 1

Email address associated with more than one Concur account

Good morning, I am trying to help an Exec access his Concur app on his iPhone as he is currently travelling and wants to link his Uber to his account and also to be able to automatically upload receipts. Unfortunately he does not know his password and gets the following email when trying to reset:

 

You indicated you forgot your username or password.

Your email xxx is associated with more than one Concur account, so we are unable to provide reset help via email.

To create or reset your mobile password, please sign in to the Concur website and go to Profile/Mobile Registration.

1 Solution
Solution
KevinD
Community Manager
Community Manager

@kausten what happened was someone put your email address and another person's email address on this Exec's profile These need to be removed, then it should clear up the problem. Try reaching out to Robert Hughes. He is listed as a site administrator. 


Thank you,
Kevin Dorsey
SAP Concur Community Manager
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3 REPLIES 3
Solution
KevinD
Community Manager
Community Manager

@kausten what happened was someone put your email address and another person's email address on this Exec's profile These need to be removed, then it should clear up the problem. Try reaching out to Robert Hughes. He is listed as a site administrator. 


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

View solution in original post

kausten
Occasional Member - Level 1

Thank you so much @KevinD, I have seen both those emails addresses against his profile, I'll ask him to remove them 🙂

KevinD
Community Manager
Community Manager

@kausten Happy to help. 


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.