E02050 Customer authentication failed, please correct the email address and/or password then try aga

[Danham]

2 fellow employees and I are having issues booking train travel and are receiving this error message: E02050 Customer authentication failed, please correct the email address and/or password then try again. when we have chosen an appropriate travel time and submit the request.

we all have the correct company email addresses, it recognizes our employer and we are logged in, we have tried multiple times and logged out and in to try and fix it. this is the first time we have attempted to book and we signed up to the service today.

anyone know what we can try to fix it? is there a way to contact the owners of the booking program?

[KevinD]

@Danham there are two things that cause this:

1. User's email already being used in another tool/account where Trainline content is/was booked and the profile is not deactivated. 

Resolution: The user can change the email address in hers/his concur profile, or reach out to Trainline and change the email address with Trainline.

2. Your company's credentials with Trainline are incorrect.

Resolution: Speak with your company's travel administrator and have them make sure the credentials are correct.