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New Member - Level 1

Can't add booking on airline website using the airline record locator provided by concur

Hello all,


I have made a booking using concur and was given a 6 digits "airline record locator" that is the exactly 6 digits for the confirmation number.


When trying to enter it on Air france or KLM website to link my book with my airline account, it says "Sorry, we couldn't find your booking. Please check and try again.".


Are we not able to insert the booking on the airline system? 


Thank you

Community Manager
Community Manager

@luiz you should be able to enter on the airline website. I would suggest calling your company's travel agency to see if they can help. As an alternative, you could always call the airline directly and have them add it to your account with them.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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