Many of our travelers used to get automatic calendar invites after booking travel, so that flight info, etc. would be populated into their outlook calendars automatically. However, that appears to have stopped completely, which is creating issues for our admin teams.
Our IT team believes that it is not an internal issue, and I'm going to open a case, but I thought I'd check in here to see if anyone else has ever experienced this issue and what steps were required to resolve it.
@toriehigh Hello there. Guess who. LOL. Hope you are doing well. There is a thread somewhere on the Community regarding this. If I remember correctly, the thread was turning off the automatic calendar invites. However, the issue was something with Outlook settings.
There is a setting for users in their Profile>Profile Settings>Other Settings>System Settings to enable calendar integration.
Here is our Calendar Integration Setup Guide: https://www.concurtraining.com/customers/tech_pubs/TravelDocs/TSGs/Calendar_Integ_TSG.pdf.
Hopefully this helps.
Hi @KevinD, and helloooo from Lakeridge Drive! I'm the worst at remembering to come back in here and reply to responses, but this calendar thing has turned into quite the debacle. Everyone was set up with the automatic integration, and all of our settings are correct, but something changed somewhere. Our IT team is working through it, but it's definitely a struggle. I'll let you know if I need some insider assistance, which it may come to. Thanks!
This also stopped working for us on Monday, about 5PM CST. While troubleshooting Exchange Online with Microsoft, one of our engineers found this:Travel: September 2022 Release Notes (concurtraining.com)
It seems to indicate this entire functionality is being (or has been?) deprecated. Is this true? Anyone know what the replacement is/how it works? This will be pretty impactful for our users.