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tmm286
Occasional Member - Level 2

Agency Booked Trips Not Showing Up in Concur Trip Library

Prior to COVID we switched to a new travel agency. Both large companies.  I typically book travel for my team in Concur directly.  Now that we're "back to normal" I noticed that the international travel I had my agency book for my team member does NOT show up in Concur trip library.  Nor do we get an email from the Agency with the "events" to populate Outlook.  I have a new Pres/GM and his EA forwarded travel requests to the Agency to book -- these are USCA flights -- none of these show up in his Trip Library.  I've also had a few VPs that I book USCA flights for that have mentioned their details are not populating (YES WE HAVE OUTLOOK SET UP RIGHT).  I danced the happy dance when I no longer had to put this stuff on calendars manually.  Please tell me there's a fix.

 

The Agency is telling us it's Concur. This is BEYOND frustrating.  Help.

5 REPLIES 5
KevinD
Community Manager
Community Manager

@tmm286 are other users experiencing this issue as well or just the ones you mentioned? Also, this issue didn't occur with your previous travel agency, correct? 


Thank you,
Kevin Dorsey
SAP Concur Community Manager
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tmm286
Occasional Member - Level 2

@KevinD, other users within the company are having same issues.  NO issues with this with former agency.  The change with the new agency happened almost simultaneously with COVID so this could be a glitch that happened over two years ago, we just didn't notice until the travel uptick.  The USCA flights populating "occasionally" vs "regularly" is new.  Wondering if Outlook is also a factor.

 

KevinD
Community Manager
Community Manager

@tmm286 thanks for clarifying. I can't say for sure the issue, but based on the information I have, the fact you are having the issue after changing TMCs would lead one to believe it is an issue with the TMC, but obviously I can't say for sure. 

 

Let me ask someone I know who works solely with our Travel product. 

 


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
tmm286
Occasional Member - Level 2

Thank you! That's what I'm thinking too -- has to be the agency -- but they're telling us no, not them.  And that they've reached out to others who are having same problem.  

tmm286
Occasional Member - Level 2

@Kevin Dorsey - Any word -- this is getting QUITE frustrating.  Also, I'm taking on more people and finding lots of things Concur could "do better"  - where do we submit??