Solved: expense payment processing

marcin1 · ‎Sep 15, 2023

Hello,

How long does it take to process payment? From my previous experience it took around 3 days after approval to be finalized. Now it has been almost a month and status still says processing payment. Have there been a change? I am concerned that some data on my profile expired (even though nothing changed I just haven't used system in very long) and that's why my request can't be processed. Report number: IGP331

Thanks

rohanpatil · ‎Sep 15, 2023

Hello @marcin1 ,

The time required for processing is usually linked to the number of expense entries in an expense report, whether there is a need for the team to get additional clarification from finance/ procurement teams and general workload of the audit team. This forum is likely not the right forum to ask why your expense report has not been processed in spite of it being a month. I would ask your company's internal support team/ Concur administrator. They are likely aware of your company situation and should be able to provide you with a reason OR let you know in case of a problem.

Hope this helps.

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rohanpatil · ‎Sep 15, 2023

Hello @marcin1 ,

The time required for processing is usually linked to the number of expense entries in an expense report, whether there is a need for the team to get additional clarification from finance/ procurement teams and general workload of the audit team. This forum is likely not the right forum to ask why your expense report has not been processed in spite of it being a month. I would ask your company's internal support team/ Concur administrator. They are likely aware of your company situation and should be able to provide you with a reason OR let you know in case of a problem.

Hope this helps.