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gabbyanc3
New Member - Level 1

Unable to select expenses for request

I need to input expected expenses for pre-trip approval. When I try to search an expense type, it tells me "no expense types match your search" even though I'm searching things like "hotel" and "airfare." Not sure what's going on, but I cannot submit the report for approval. 

Is there any way to fix this or work around it?

 

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1 REPLY 1
rohanpatil
Super User
Super User

Hi @gabbyanc3 

 

Upon clicking 'Add', the system should open a pop-up window with all expense types available for selection in order to indicate expected expenses. However, the available expense types depend on the company configuration. Some companies may only expense you to provide travel dates in the report header or just a ballpark figure in the header.

 

Note: Please make sure that you have selected the correct policy in the header. Sometimes, there are more than one policies and only the travel policies allow expected expense entry.

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Hope this helps.

Best regards,

Rohan