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dcruickshanks
Occasional Member - Level 1

Unable to log in - Admin User

Hi I am unable to log in and get this error message. I am the company administrator and need to access asap! 

dcruickshanks_0-1619097906490.png

 

thanks

3 REPLIES 3
Munari_alEXPert
Frequent Member - Level 1

dear @dcruickshanks 

In your specific case, I would better off asking the question to your direct contact on Concur support by opening a ticket and sending the screenshot with the timing of the error. 

Try again now to see if you get the same error, as the one you show it could be for various reasons that from here we are not directly able to help. Once resolved, you might want to updated the community if was provided a specific reason of the error. thank you.

Kind Regards

Alessandro Munari - Travel Expense Project Manager
JessicaL
Frequent Member - Level 1

Also, you could try a different browser if you haven't done so already. That works many times. Also, checking open.concur.com to see if there is an outage or partial outage.

Jessica
Travel and Expense System Administrator
dzirkelbach
Occasional Member - Level 1

I encountered this same problem and since I was able to login with a different browser, it did not seem to be an outage issue. Clearing my entire browser history, cookies, and cache solved the problem.